Club Operations Assistant

Core Responsibility:

To provide friendly, personalized service by building relationships and meeting needs with sincerity.

General Description:

The club operations assistant will be responsible for assisting with custodial, Juice & Java, and front desk operations, and in doing so will foster the highest degree of friendly, personalized service.

Vision Statement:

We will create an atmosphere of comfort, belonging and community –even “Family”. There will be a special connection with each member. Every staff member will know every member by name. We will know them as individuals. Each one will feel valued and important, and every visit to the club will be a positive experience.

Our service will be both enthusiastic and genuine. Staff will be respected, trusted, and considered friends.

Core Values:

Integrity *Personal Lives before business * Staff Before members *Member service before all else

Member Service/Administration:

  • Greeting members and providing member assistance and interaction
  • Handling incoming and outgoing calls; booking appointments
  • Handling and recording cash transactions
  • General club assistance as required

Facility Maintenance:

  • Collecting, washing, drying, folding and distributing towels
  • Collecting, washing, drying, and returning clothing bags
  • Locker room upkeep, tidiness and cleaning
  • Innumerable odds & ends!

Juice & Java:

  • Greeting, serving and interacting with customers
  • Preparing smoothies, specialty coffees and food items
  • Cleaning & general upkeep of the juice bar & seating area
  • Efficient duty-sharing and co-operation with team members

Other:

  • Willingness to learn, self-starter, confident, vibrant, energetic, people-person, team player
  • Ability to keep a high degree of attention to detail and to multi-task
  • Due to the physical nature of the job, it requires the ability to move and lift up to 30 lbs, in addition to standing, sitting or walking for extended periods of time

 

Hour: Monday – Friday from 10:00am to 1:00pm and occasional Saturdays

Supervisor: Club General Manager

Wage: Minimum Wage

Benefits:

  • Full health club membership for yourself and immediate family and discounted memberships for extended family and friends
  • Cost on club items, service and programs
  • Enjoyable work environments and involvement in team building and social events